Policies/FAQ

Shipping Policies

Once your order is placed, processing will begin immediately. Although processing typically takes 2-3 days, please allow up to 7 business days (Monday-Friday) for your order to be processed. Please refrain from inquiring about the status of your order if it has not been over 7 business days since the placement of your order. 

How long will it take for me to receive my order/will COVID-19 affect my delivery date?

Delivery estimates vary depending on the shipping service selected during checkout. All order are shipped through the UNITED STATES POSTAL OFFICE [USPS]. There are four different options for shipping. Please keep in mind, due to the COVID-19 pandemic USPS has been experiencing delays which may cause for your estimated delivery date to be extended.
1. USPS First Class [Not Recommended]- USPS First Class typically takes 2-5 days to deliver depending on your location. This service does not require signature confirmation upon delivery. Please note* When selecting this shipping service you are forfeiting you're right to a refund in the case that your package is lost within the USPS system.
2. USPS First Class [Signature Required] USPS First Class typically takes 2-5 days to deliver depending on your location. This service requires a signature confirmation upon delivery. Your order will not be delivered until there is someone present to sign for the package.
3. USPS Priority Mail [Signature Required]- USPS Priority Mail typically takes 2-3 days to deliver. This service requires a signature confirmation upon delivery. Your order will not be delivered until there is someone present to sign for the package. 
4. Next Day Delivery [Signature Required]- When selecting this shipping service, processing time will be expedited to same day. Your order will be delivered by the next business day. This service requires a signature confirmation upon delivery. Your order will not be delivered until there is someone present to sign for the package.
 
Please note* Delivery time estimates do not include the time to process your order.
My tracking number says my package is delivered, but it's not in my mailbox?
Once your order has been shipped it is no longer in our hands and we can no longer be held responsible for your package. When selecting a shipping service without signature confirmation, you are automatically forfeiting your right to a refund in the case that your package is lost within the USPS system. In order to avoid this issue, we recommend you choose a shipping service which includes signature confirmation.
I just placed my order, but I need to change my shipping address/order? 
Once your order has been placed, we are no longer able to edit any information pertaining to the order. Please make sure you type the correct shipping address during checkout in order to avoid any irreversible mistakes. 
My tracking number hasn't updated?
Due to COVID-19,  we've noticed that USPS has been experiencing delays. In some extreme cases it may take up to 10 days for your tracking number to update. If your tracking number hasn't updated, please be patient and allow more time for the tracking number to update. We are unable to provide you with any additional information in regards to where the package is since it is no longer in our hands. 

Return Policies

No refunds are issued. In the event that we accept a return, you will be credited in the amount paid. These credits can be used towards any future purchase. Credits will never expire.

Returns can be processed if one of the following is true:

  • We have shipped the incorrect item
  • The item is defective

Returns will only be honored if we are alerted within 24 hours of delivery.

In order to process a return, please reach out to us via email at info@boujeepetite.com to begin the process. When reaching out, please make sure to include

  1. Your four digit order number
  2. Photos of the items received
  3. Reason for return

Once we have received your request for a return, we will provide you with a return label via email that is to be used to ship the unwanted items back. Once we have received and inspected the return we will credit your account in the amount paid.

I ordered the wrong size case, I need to make an exchange?

If you've ordered the wrong sized item, we are to process an exchange/return given you pay the costs of return shipping.

Exchanges will only be honored if we are alerted within 24 hours of delivery.

In order to process an exchange, please reach out to us via email at info@boujeepetite.com to begin the process. When reaching out, please make sure to include

  1. Your four digit order number
  2. Photos of the items received
  3. Reason for exchange
  4. Correct Phone Size 

Once we have received your request for an exchange, we will send you an invoice for the price of a return label which you will receive via email that is to be used to ship the unwanted items back. Once we have received and inspected the item you'd like to exchange we will credit your account in the amount paid, excluding the costs of shipping.